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Submit a complaint

A written answer by email within 30 days

Something went wrong and we did not put it right? Tell us here. A person reads every complaint. You get a written answer by email within 30 days.

We send our written answer to this address.
This decides which consumer dispute body we must name in our answer.
Dates, amounts and a booking code help us look it up.
We confirm receipt straight away and email you a written answer within 30 days. If we cannot uphold your complaint, our answer names the competent consumer dispute body in your country. We keep your complaint and our answer for three years.
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Your complaint has been received

Keep this reference. We will email you a written answer within 30 days, at the address you gave.

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We have also sent this reference to your email address.